Online subscriptions

I subscribe to a lot of ezines, blogs and forums. I do this to keep informed about developments within my industry (public relations, journalism and professional communication).

I subscribe to an enewsletter by Tony Jacques about crisis communication. Called “Managing Outcomes” the newsletter is emailed to subscribers and generally features a case study based on current events.

I subscribe to a lot of forums and groups on LinkedIn. I have experimented with a number of forums and providers. I have settled on LinkedIn because of its professional focus. There is also the added benefit of linking directly to my electronic resume. If I comment, people can see who I am to be making such comments. Likewise, I can view everyone else’s profile too. I mainly subscribe to the public relations and professional communication groups. The other advantage of LinkedIn is that you have to be accepted into a group. This means that you will know other group members (at least by industry). For example, the Public Relations Institute of Australia group only accepts current paying members of the PRIA.

I subscribe to many, many Twitter accounts – mostly relating to public relations and journalism. Some are linked to blogs like @jayrosen while others are linked to hashtags like #commschat. Most are reputable news sites and emergency services, like the Queensland Police Service, Breaking News and ABC. I love being able to follow events from start to finish and knowing immediately. It can become compelling however, and distracting, so I use Tweet Deck to order some of my subscriptions and avoid becoming overwhelmed.

I have several RSS feeds that let me know when blogs I am following have a new post added. Much easier than checking the blogs individually each day!

ProfComm@CQUni also has a Facebook site, a You Tube Channel and a Twitter account. We use this to reach our student groups – informally, rather than in any targetted pedagogical way (except for You Tube which hosts all of our online lectures).

The readings in Theme 5 have encouraged me to look further at these subscriptions. All of them, without exception, are about my industry rather than about learning and teaching. Whilst I use examples from this information within the class setting, it is to illustrate a point and to keep my content current, not to improve my teaching. The blog by Graham Attwell, Pontydysgu, as recommended in our readings for this activity is excellent. The number of international visitors and the depth of information is awesome. I notice that Graham Attwell also has a Twitter address and Facebook group.

So now I have started adding to my subscriptions. Being a Twitter nut, I have found @moocsNews, a learner-focused online directory of MOOCS, and @insidehighered featuring higher education news. This led me to the Inside Higher Ed blog at which, although American based, provides some great international news about the university sector – including trends in learning and teaching. Then I found a fantastic blog about how changes in the world are redefining excellence in tertiatry teaching. Then I found a group on LinkedIn called “Higher Education Teaching and Learning” – I submitted a request to join the group, my joy at the LinkedIn restrictions may yet come back to haunt me!

This has been a very useful and productive exercise for me. It has reinforced to me that I need to look beyond my area of expertise to  the nature of my teaching.


Students rating their learning experience

I try very hard to engage with my students. As a read the literature about student engagement, I am struck by how many of the engagement boxes I tick. Engagement, it seems, is not just about making learning tasks interesting (although this is part of it), it is just as important about the lecturer’s enthusiasm for the course. If a lecturer is engaged, it is more likely that a student will be engaged, so goes the research.

I have found this in my experience. It helps, I think, that I believe in what I teach and I genuinely like working with the students. I like sharing stories, I encourage other students to share stories and relate their learning to real life. I chat on the forums, I email regularly and I call students on the phone. I take students’ calls at any time (except during meetings, and then I will return the call quickly). Many students have expressed surprise to me at how available I am. Kindly, they have made this feedback through “Have Your Say” as well. Whilst they are surprised at my availability, I am surprised that other lecturers are not as available. It was brought to my attention that one lecturer had not posted on Moodle, ever. I have to think hard to try and work out how that lecturer can perform their job. Some students have told me of emailing lecturers and not getting a response. What has come naturally to me is not standard process – although not all lecturers are like the non-responsive one! But still, it remains surprising that a basic level of engagement from the lecturer is not consistent throughout the university. I support the minimum requirements through Have Your Say of 50% response, but the 4/5 rating is not reflective of the most appropriate question. It is not about whether students enjoyed the course, it is about whether they were given the opportunity to learn. A student who fails a course may not enjoy it, but that is not because the lecturer was inept. It is a difficult thing to use qualitative measures for quantitative concepts.

Having said that, I have never scored below 4, even from students who fail the course. I tend to get well above 50% response rates. Some students wait until after they have received their last grade to provide their feedback, which I find amusing. The majority of the comments tend to be an assessment of me more than an assessment of the course, which I also find amusing.

Main areas of feedback – the students love the level of contact and the level of engagement. Students really like the use of video lectures. The access of the video lectures through You Tube seems to be preferred than access through the default media player – so I post a link to my YouTube Channel. The students like the fact that the course material is up on Moodle at the start of term – so the keen ones can jump ahead. And I have had a lot of feedback about the quality and format of my Moodle homepage – but I suspect this might become a moot issue with the move to standardising designs through Moodle 2.

Engaging students

I am really enjoying this theme about engagement. I love the idea of integrating technology into our courses as a means of engaging students. This serves several purposes. The first, of course, is to communicate to students who exist in this technological world. I’ve had classes where the students teach me about how to use the technology! The second purpose is that it shows the students that the University is not stagnant. We are willing to change and to embrace technology as it becomes available. I have a more phlosophical view about technology integration, than a view which incorporates specific technologies. I will try and explain it.

I share with my journalism students an anecdote about the New York Times, a leading newspaper in the United States. Newspapers all over the world were going out of business because of the move to online news. Advertisers were taking their revenue to online sources, or setting up their own websites. The need for advertising in newspapers has gone. Without advertising, newspapers have no revenue. Plus, the desire for immediate news means that people are no longer willing to wait until a newspaper is published the day after an event. So newspapers all over the world were closing down. Two large newspapers – the NY Times and the Tribune – took different approaches to this threat on their existence. The Tribune decided people would continue to buy newspapers if the content was interesting – so they wrote about sex and scandals and porn. Problem was, it wasn’t news. And it turns out people want news. The NY Times took another position and went digital. It lost paper advertisers, so the paper copy was much smaller than it once was but it continued to print newspapers. All of the stories were also published on the website. The sales of newspapers continued because people saw the news on the web but preferred to read about it in the newspaper. Then the iPad was invented. The NY Times was one of the first to invent a newspaper App. They charge a subscription fee for the reader and have advertising space online. The NY Times is still going strong, churning out thousands of words a day in news. The Tribune is bankrupt. The NY Times embraced the technology. For my journalism students, the moral of the story is to think about the target public and to choose the medium most appropriate to reach them. For us lecturers, I think there is a similar moral. Just because the technology exists does not necessarily mean we jump in head first, but if embracing the technology allows us to teach more efficiently and allows the students to learn more readily, then we have a level of obligation to our industry to try different teaching methods.

I love the idea about using Twitter in classes. That immediacy is just what the students are used to. I’d be interested to see if it worked in a class setting. It has been my experience that students prefer Facebook. In my course, we look at Twitter from a journaistic perspective, and it is fascinating just how few students use it. Twitter (according to my students) is too hard. (I love Twitter: its brevity, its immediacy, and its potential to link through to more details.) Now, Facebook however is a different matter. From a quick show of hands in my class of 25, about 24 had iPhones, all of which were turned on. Half were on Facebook checking status updates during class and three had posted an update in that class! Professional Communication has its own Facebook page. When we update a status, it is sent to our “friends” and it appears in their news feed. The student can choose to read it or not, but the message is getting through. I have not posted during a class – but after this Twitter suggestion, I might just do so.

Providing feedback to students

Based on this week’s readings, I critiqued the way I give feedback to students.

I use the “sandwich” approach. I like to provide a brief summary of the overall quality of the assessment in a positive way. This is one sentence. I then say what could be improved in 2-3 dot points – the consistent problems evident in the assessment. The 2-3 points of what was done well. I usually end with a forward looking statement to end.

I try and use my comments to improve student’s abilities, not just to improve the assessment, so I am forward thinking on behalf of the student. I avoid over-correcting grammar and typos. I’ll point them out once and explain.

One major difference in the way I give feedback compared to that proposed in OLTC20003 is that I use third person, referring to the assessment rather than the student. This is how I was introduced to feedback, and I have (until now) made quite a distinct effort to write in this way.

As an example, in the most recent assessment from students (an online post), students were consistently posting the reference list in an incorrect style. Some were attempting to use the correct style (we use Harvard) but others did not use any or the style was wildly incorrect. I responded to all students about their referencing, I added an additional post explaining the referencing requirements, and showed them an example. I also posted a link to the Harvard referencing manual in the library. I posted my comments in (what I believe) is a positive way, however I did use third person. A typical comment was something like “When referencing online news articles using the Harvard style, the author’s surname goes first followed by their first initial.” For some posts I added that they could refer to my posted example or the Harvard guide for detailed information.

I provide my feedack as quickly as possible. Even though the university allows two weeks to complete marking, I start marking as early as I can and can often return the assessments to students within a week. This is very hard work for me, but the student feedback I have received in relation to this indicates they really appreciate the quick turn around.

I was fortunate that when I started as an academic, I had excellent guidance from a colleague, including in relation to giving feedback. I modelled my feedback on the way she provided feedback, as well as the feedback I had received as a student (that I felt was constructive). I was also fortunate (?) enough to have a student complain about my feedback. Ironically, she believed I had given her too much feedback and that my postive comments were not constructive. (I guess you can’t please everyone!) The complaint was made to the Dean, and passed to the Head of Program to investigate. This experience taught me about the nature of feedback, and I have followed the above techniques ever since without incident. This includes the use of third person, which I will now reassess given the content and readings of OLTC20003.

New insights for university teaching

Most of what I recognise as university teaching uses a systems approach to learning. Students are required to achieve outcomes. They do this by moving through modules sequentialy, building prerequisite skills as they progress. Achievement of outcomes is measured using assessment. My courses are set up in this way. This course (OLTC20003) is similarly structured. We learn one concept, then build on it and move onto the next advanced concept. This is an objectivist approach to learning. The role of “teacher” is dominant since the teacher sets the learning outcomes, the module content, and the assessment. The students is reuqired to (mostly) passively absorb the information, ala Information Processing theory. Although there are elements of constructivist learning theories in specific teaching strategies (for example encouragin students to apply knowledge and question with justification – I will explore this in a moment) the structure of an (undergraduate) university experience (in my field) is objectivist. The learning processes change in post graduate where independent thought is required. The only course where a constructivist approach is evident in my Program is the Communication Project. Learning outcomes are set (as required by the university) and sugestions are made by the lecturer as to how these learning outcomes can be achieved, byt the specific learning is dictated by the student. The student sets their own assessment (justified to the learning outcomes in a “proposal” submitted in Week 3).

Specifically, in my course Media Writing, I use a cognitive-behavioural learning theory (within the systems approach framework imposed by the university) which teaches students basic skills and progresses these skills each week, until the end of the course when the whol of the parts are joined together. This is a typical cognitive-behavious approach, which espouses “bottom-up” learning hierarchies (Roblyer and Doering, 2012, p.39). My assessment has set requirements and performance objectives that must be achieved. This is measured using a marking rubric that sets out different levels of learning. This approach is theoretically sound, since the students do not have enough prior learning to be self-guided.

That is not to say that constructivist approaches are not evident. The Professional Communication Program demontrates elements of Dewey’s social activism theory. The individual course are integrated, and influence and affect the other courses to make a degree that provides well-rounded learning. The content learned in one course is built uon in subsequent courses, sometimes concurrently. Students are made work-ready with practical experience.

Another example of constructivist elements is the use of discussions where a “what if” question is raised. Students can respond with their own experience and views. This has been a very useful activity when discussing ethics, where the expectations of behaviour are grey and are heavily influenced by the personal belief of the individuals.

Advanced courses emphasise group work as part of learning. This is used to reflect real-world situations where work colleagues are seldom chosen, but are imposed on the employee. The end result is generally a recognition that more can be achieved as a group than as an individual. Another example is the submission of a student portfolio as part of the assessment. This is individually completed and marked individually, albeit within the objectivist structure dictated by assessment criteria!

I have a small personal example of social cognitive theory, particularly vicarious modeling behaviour. This term I am teaching two courses. Both have similar assessment – a series of forum posts on Moodle. In one course students posted their posts to the forum as you would expect. In the other course, the first student to post added her post as a Word attachment. So did the second student and the third. A couple of students posted “normally” but soon all the posts were coming in as attachments. The students had vicariously learned that posts could be added by an attachment and had subsequently modeled their behaviour to conform to this expectation.

There are a variety of criticisms of objectivist approaches and constructivist approachs to learning theory. I will discuss the criticisms that apply to my courses. This also serves as a justification of why a combined approach is the most efficient. There are four main criticisms of the objectivist approach. The first is that students can’t apply skills later and that skills are isolated. I believe we address this by integrating the learning between courses, students can build on skills in introductory courses to advanced courses. Further, good learning outcomes will explain why such a skills-approach is necessary and is reflected in a real-world environment. Secondly, it is said that learning using an objectivist approach is repetitive and predictable, students get bored and drop out. I believe this can be addressed using som constructivist techniques that engage students at an individual level, and allow students to put their own spin on their learning. Thirdly, not all topics len themselves to direct approaches. I agree with this. The Communication Project is out capstone course and takes a constructivist approach. Within courses, there is opportunity to apply constructivist theories. Finally, students do not work cooperatively in an objectivist approach. I agree with this. Where this is relevant, students in my courses are encouraged to work in groups. For example tutorial exercises are often group based.

There are four broad criticisms of the constructivist approach to learning theory as apply to my courses. The first relates to teacher accountability. This required accountability prevents individualised teacher certifications. This is perhaps the biggest drawback to adopting a constructivist approach in a university setting. The sheer volume of content, student numbers and individualised learning prohibits such an approach. It is simply logistically impossible in the current university system. Secondly, the constructivist approach is too time-consuming to be practical. University terms have a set time frame. To a certain extent we allow self-directed learning by having the full courses Moodle ready at the start of term so students can progress at thier own pace, however this is still within a structured framework. Thirdly, not all topics lend themselves to conructivist approaches. This is particularly true where student learning has not yet reached a point where it can be self-guided. This tends to be the case in introductory courses. Finally, despite learning being anchored in authentic problems, students may not transfer skills to real-life situtions. I do not believe this is isolated to the constructivist approach. The applicability of specific knowledge will necessarily be individal. How that student applies the knowledge will depend on them. We can prepare them to a certain point, but the higher level application must be individualised. It’s like saying that one ingredient in a recipe is not available therefore you can’t make the cake. It depends on teh ingredient, the recipe and the cook. The cake might still be possible jsut not in exactly the same form as the cookbook.

In summary, the university system dictates an objectivist approach to teaching, and as lecturers we must abide by university policy and structure our courses accordingly. Within this framework, however we are afforded some generous freedom in how we present our information. It is here, in this teaching space, that we can employ contrructivist approaches and reach the ideal balance for the benefit of our students.

Walking the walk

All of this needs to be prefaced by the recognition that students have different motivations and different learning styles, and that all of this needs to link with the course learning outcomes!

In my field (professional communication) the world moves quickly. (I guess this is the same everywhere and for everyone.) Once upon a time we used to call people from my field “journalists” and there is still a meaning associated with this term. However the reality is that “journalists” have a much broader remit than ever before. The world has changed so much that terminology has not kept up. We now struggle with “citizen journalism”, an idea that anyone with a smart phone can report the news. “Journalists” overlap with other “media professionals” (what’s that?) and a plethora of other careers include journalistic elements. 

I, as a lecturer, am no longer teaching students how to be a journalist, I am teaching them journailstic skills. Even here at  CQUniversity we struggle with the terminology and have settled on “professional communication” as the most appropriate description of what we do. We are also a very practical program – our intent is making the students work-ready within professional communication.

To be an online educator, we have read, involves us wearing a lot of hats. We research, design, facilitate, assess, administer and advise. I would add to this that, for my field, we also need to “practice what we preach”. Keeping your hand in. Being current. Understanding the issues of the media workplace. This, to me at least, is more than being a researcher. I can look from the outside at the changes within journalism, but if I live and experience those changes can’t I then help the students with their understanding even more? It gives me an opportunity to engage with the students – reagardless of all the teaching tricks I might use to keep them interested!

When I studied journalism as an undergraduate, I can remember two different lecturers. One had been part of the university furniture longer than anyone can remember. The other was a former journalist in her first year in academia. I learned so much more from her than I did from the old Professor. He was very knowledgable, and I mean him absolutely no disrespect, but his lectures were necessarily theoretical. And whilst I accept that this is part of learning, I was a lot less work-ready because of him than had all of my lecturers been like the former journalist. That’s not to say he was a bad teacher – he was funny and friendly and knew his stuff, he just wasn’t interesting. I didn’t want to be like him. The former journalist was actually a bit pushy and aggressive but she was able to explain how she used that gumption in journalism and her examples were fascinating. 

Perhaps another term could be “public relations practitioner” or “reputation management”. After all, if we don’t believe the product, how can we expect the students to? This links logically with the “practice what we preach” element. The benefit of walking the walk is that students can see what they are doing actually working for real. And that gains respect for our product. And isn’t that a good thing?

Distance students

I can remember as an undergraduate student, I was internal. I had the opportunity to go to lectures and tutorials. The university I attended aslo had Distance based students. Back in the days before computers, Distance students were provided a hard copy study guide and Books of Readings. Even as an internal student, I like to buy these books to supplement my learning. I suppose the idea was that internal students didn’t need a book of readings because we had access to the library, but it was so much easier to have access to it! I submitted my assignments in hardcopy through a chute on campus. I had the opportunity of face-to-face contact with tutors, and yet I remember that most of my learning was by using the study guides for Distance students. It was either the study guides or trying frantically to short-hand notes during lectures. The internal learning style promoted by the university did not suit me at all!

Jump ahead 10 or so years to my post graduate studies and I found myself a Distance student. There were computers now, but no course websites or anything like that. My Study guide and Books of Readings arrived in the mail, and that was it. No further contact. I completed my assignments and mailed them in hard copy and then waited for them to be returned. I suppose I could have rung a lecturer, but I always thought they were very busy and far too important, so I never did. I completed a Grad Dip and a Masters in this way.

Now there is no difference between the material provided to Distance or Internal students. Some Distance students ask to be provided all of the information that internal students receive, but in fact it is actually the reverse. I provide the internal students with the activities and tasks and readings that have been allocated to the Distance students! The only advantge that Internal students receive is face-to-face contact – which as we have learned (and I have personally experienced) may not be the preferred method of learning. I think Distance students are provided with a variety of methods of learning (well, my students are!) There are written notes, exercises, group chats, collaborate sessions and camtasia. Phew!

Being available

I have about 150 students this term. I reported last week that I had personally contacted all of them in Week 1. My rationale was that the students would appreciate the personal contact and this would make future contact easier, if any was required at all. I have noticed that a couple of students are taking advantage of this contact and are emailing daily, one has rung me two or three times. As a lecturer I see this contact as part of my job and I don’t mind. I figure that these students may well have been needy regardless of my previous contact. But it has got me thinking. How available should I be? I have clear contact hours and I guess it is my responsibility to reiterate these. One student, in particular, intimated that he was not impressed that I took several hours to return his call. I explained that I was in class and could not answer the phone. He told me that he worked full time and he couldn’t talk to me when I rang. We agreed on a mutual time to call and so we managed to work it out. His question related to Moodle access and now that a day had passed he felt he was a day disadvantaged. The access, or lack of it, was because he didn’t click the link from his MyCQU page to the course page. A simple error for someone not tech savvy.  I guess we will all have challenging students from time to time – but do I continue to play his game? He has now emailed me three times since the phone contact this morning. I have no contact hours for students on a Thursday because I like to keep one day a week free for research. I replied to one of his emails, acknowledging the others. Am I setting a precedent here by returning his email immediately even though it is not my contact hours? I have already had to refuse to read drafts of his assignments for him.

The thing is, I don’t mind being available to students. I forward my desk phone to my mobile when I am away from the office because I truly don’t mind if people contact me. If I am unavailable the phone goes to message bank and I return the call. Is this being too available? I’m only thinking about it because I sense this student will become high maintenence throughout the term. And there are a couple of others, though not as bad.

I guess I’ll wait and see if things settle down. 

Term 1 teaching strategy

This term, I am teaching three courses with about 150 students in total. I will record in this journal my thoughts about the teaching that I conduct, as well as the teaching I receive, and the learning I make!

My three courses are Introduction to Public Relations, Media Writing and Communication Project. I am aware that the university is pushing very hard for lecturers to obtain student feedback for their courses. It is expected that lecturers get 50% of students to feedback about the course and that a rating of 4/5 or above is expected. This is a lot of pressure for a lecturer. As my readings for OLTC20003 have established, the student cohort has myriad motivations for undertaking their courses. Combine this with attrition (which in the field of professional communication is high because our students obtain fulltime employment before finishing their degree) and the university is setting up the lecturer to fail. I can recognise that the requirement of student feedback and the high rating is perhaps meant to be a motivation for the lecturer, but I believe it is unrealistic. However, I have never been one to knock back a challenge, so I will try.

Last year, I managed to achieve the target for my courses, but there was a lot of cajoling of students to provide the feedback. I am very reluctant to take that approach again. Nagging students results in less respect, not more. So this year I have a new strategy.

I have personally telephoned all of my students during Week 1. I have spoken to them all. I have welcomed them to the course and I have made sure they have everything they need to get them started in the term. I have pointed them to the course profile and to Moodle, I have congratulated those who have already started posting and I have answered any questions they might have had. Whilst this was a big time commitment, I feel as though it has been an investment of time. Fully half of the students said that it was the first phone call they had ever received from the university. Most were quite chuffed that I had taken the time to call. A couple have flagged potential issues for the term ahead. I am confident that my absent fail rate this term will be zero (we’ll see, of course, but I’m confident).

For my internal students, I am looking at engaging them during class. I am challenged by the lack of avaliable computer rooms to conduct my classes, so I have asked students to bring their iPads and iPhones to class. My courses are technology heavy. Many exercises require students to search the web. For example we were discussing the definition of “news” and I asked the students to give me an example of something that was newsy. One student suggested the meteor strike in Russia. This was a great example because it was covered on a variety of different news mediums, and I knew I could expand the discussion to social media. But several students had not heard of the meteor strike (really!!) so I wanted to find it on the news for them. But I couldn’t because of the classroom. Next week, they can look it up themselves! (This raises a whole bunch of questions and issues about facilities for internal students and lecturers – but this is not the appropriate forum for that discussion!)

I look forward to learning more through OLTC20003 that I can apply to my classes. My lessons for Week 1 are that students need motivation and engagement. I hope I have achieved both. My telephone calls have been supplemented by posting for Distance students, and my enthusiasm should (hopefully) come across for internal students.